Despite being thousands of miles away, our team sprang into action. Many of our staff in Cabo put their vacations on hold and began coordinating efforts from the beach, poolside, and even their hotel rooms, with little to no sleep.  Some team members each responded to well over a couple hundreds of calls and texts to help coordinate generator rentals and service to customers in need.

Meanwhile, our rental and service technicians in Houston were dispatched all over the city, working tirelessly to help restore power with our backup generators.  They worked around the clock safely mobilizing over 75 rental generators and making over 100 visits to customer locations within 24 hours of the storm, demonstrating a level of commitment that goes beyond just doing a job—it’s about caring for the community and supporting one another in times of crisis.  

Our core values—communication, accountability, teamwork, integrity, and customer satisfaction—were on full display during this crisis. We pride ourselves on the WPP Way, “We bend over backwards,” to ensure we treat our customers and teammates with the utmost care and dedication. This situation was no exception. Our team communicated effectively, held themselves accountable, worked seamlessly together, maintained integrity under pressure, and focused relentlessly on satisfying our customers’ needs.

The dedication was awe-inspiring. Some of our team members had their own homes damaged and were without power, yet they continued to assist others in need. They worked around the clock, demonstrating a level of commitment that goes beyond just doing a job to truly caring for the community and supporting one another in times of crisis.