Service Division Contacts

Proper maintenance is crucial to keeping a generator running optimally for many years, as well as preventing costly repairs down the road.  A preventive maintenance plan with WPP allows you to sit back and relax, knowing our experienced personnel have your generators (or fire pumps) in top shape and ready to POWER ON! 

Our preventive maintenance services include:

• Load Bank Testing:  Recommended for all generators at least once per year and required by NFPA (National Fire Protection Association) 110 and 99 in most cases.
• Inspections:  An 80-point inspection checklist that covers the lubricating system, cooling system, air intake system, exhaust system, fuel system, and more.  Offered monthly, bi-monthly, and quarterly.
• ATS (Automatic Transfer Switch) Maintenance: We check connections and inspect for evidence of overheating and excessive contact erosion, remove any dust and dirt, and replace contacts when necessary. We also offer an NFPA-required maintenance program as well.
• Fuel Polishing:  The NFPA recommends diesel fuel tanks need to be cleaned at least once per year.  In warmer climates like Texas, twice a year is recommended.

When your generator breaks down, you need expert help on short notice. At WPP, we pride ourselves on providing the quickest and most responsive repair service possible.  24/7/365! Our certified technicians are well-versed in repairing all major generator brands and can get your equipment back online ASAP. 

Features of our repairs services include:

• 24/7 emergency field support 
• Radiator re-core or replacements
• Fuel & oil pump repairs
• Control panel repairs
• Fuel, oil & coolant leak repairs
• Generator end repairs
• Batteries and battery charger replacements
• Overhauling diesel and natural gas engines 
• Warranty and non-warranty repairs

Did you know diesel fuel deteriorates when stored for more than 90 days?

Diesel fuel is prone to degrading by being recirculated from the tank to the engine. When this happens, the generator may suffer from clogged filters, lower fuel efficiency, rough idling, and higher emissions.  

Our fuel polishing services defend against these issues through these preventive maintenance offerings:

• Regular fuel analysis 
• Heavy-duty fuel screening
• High-capacity fuel filtration
• Fuel catalyst and microbiocide addition

Commercial and industrial generator systems must be carefully designed, installed, and decommissioned to ensure safety and compliance with all relevant regulations. As a provider of turnkey power solutions, WPP can plan and execute the installation or decommissioning of your power generation equipment, taking into account pertinent issues such as:

• Turnkey project management
• In-house engineering and technical support
• Generator placement (indoor vs. outdoor)
• Retrofits
• Noise and emissions
• Permitting
• Logistics

When it’s time to take a genset offline, we can inspect the site, document all equipment, physically remove and transport the generator, and oversee safe disposal of any hazardous material. 

Proactive remote generator monitoring ensures that your generator is ready to deliver the power you depend on. Remote monitoring alerts you to potential problems before they require expensive repairs or cause power disruptions that damage your equipment or halt business operations.  Remote monitoring systems give you the information you need to keep the power flowing whether you are down the road or a thousand miles away

Entrusting WPP with the management of your generator system delivers the ultimate peace of mind. We can assume the responsibility for keeping your generator(s) on a routine maintenance schedule, proactively resolve any needed repairs, and monitor and report on your equipment’s performance.

We encourage all our customers to adopt this cutting-edge technology that allows you and/or us to track generators and other equipment in real time, generate reports as often as desired, receive alerts about upcoming or live issues, and more, from anywhere in the world via computer or mobile device.

Key Benefits:

• Reduced site visits and maintenance costs
• Fault analysis
• Automatic system alerts and reports
• Maximize equipment up-time
• Fuel management

When a devastating event occurs and you lose power for days on end, the negative consequences can be crippling. Backup power from WPP is the best safeguard against all of these risks, and the time to prepare for the next hurricane season is now!

Whether you buy or rent a generator from us, WPP can assist with everything from design and engineering to installation and an ongoing maintenance plan.  WPP is your one-stop shop for emergency power!