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Buying a generator is just the first step. What matters is knowing it works when you need it, and that it keeps working every time after that. Worldwide Power Products (WPP) doesn’t stop at the sale. From the day your order is placed through delivery, installation, startup, and the service that follows, our team stays involved so you know what’s happening at each step.
Here’s what that process looks like, whether you’re buying equipment only or a full turnkey installation.
What to Expect After You Place Your Order
Once your order is placed, WPP breaks the project into its required steps, concrete work, electrical work, setting the generator, and startup, and walks you through them in order.
If your project needs a permit, that’s usually what drives the schedule. Permitting can add anywhere from a couple of weeks to a couple of months, depending on your city. If permits aren’t needed, timing comes down to the scope of the job itself: how much electrical and plumbing work is needed, and how large the unit is. Some jobs are done in a day. Others can take months. Either way, WPP tells you what’s happening and when.
If you’re buying equipment only, the same principle applies. WPP will let you know the timeline for your specific order.
Coordinating Delivery, Logistics, and Site Readiness
For a full installation, WPP’s contracted trade partners handle the sitework as one coordinated project: concrete, crane-setting the generator, delivery, electrical work, plumbing work, and permitting.
Not every purchase includes installation. If you’re supplying your own install team, the steps below describe what WPP handles when we run the project.
Installation, Startup, and On-Site Testing
Once the trade work is complete – electrical, plumbing, and concrete – WPP sends a technician out to bring the system online. That visit covers checking every connection, checking the fuel and plumbing lines, and testing the unit itself.
If your unit is set up for standby power, WPP works out your exercise schedule with you directly: what day and time the unit exercises, how long it runs (15, 20, or 30 minutes are common), and whether it exercises with or without load. We also run the proof test at this point, taking power off the building, letting it transfer onto the generator, running it for 20 to 30 minutes, then transferring back off and confirming the unit shuts down cleanly.
This is the moment your whole system, generator, transfer switch, and connections, gets proven on your building’s real load, not just the generator running on its own.
This on-site test is separate from the load bank testing every unit goes through in WPP’s shop before it ever ships. (See how WPP tests every generator before it ships).
Together, the two confirm the same thing from two directions: the unit is sound before it arrives, and the system works once it’s installed.
Ongoing Maintenance and Service After Installation
Once your system is up and running, maintenance responsibility typically shifts to WPP’s Service division. Some customers prefer to lock that in as part of the original sale.
How often it’s serviced depends on your facility and how the unit is used. Some customers maintain twice a year. Others need four visits a year. Facilities with their own requirements follow whatever schedule their situation calls for.
WPP works around what your operation needs.
One Accountable Partner From Purchase Through Support
Whether you buy equipment only or a full turnkey project, WPP remains your point of contact for the generator itself, before and after the sale. For a full installation, that includes delivery, startup, and the testing described above.
It’s one team and one point of contact, from the sale through everything that comes after.
Talk to WPP About Your Next Power Project
Whether you’re planning your next power project or already have a generator on order, WPP’s team can walk you through what to expect for your specific site and timeline.